10 things your App could be missing out on...

Written by Alan Garner, Products and Solutions Consultant at Zonal

July 1st 2024


With Summer here and summer holidays not far away, more and more drinkers and diners will be wanting to sit outside to take advantage of the warm weather, we want to ask a question…… are you getting the best out of your App?

We believe it is good housekeeping to ensure you are on the latest versions, meaning you have the ability to adopt our latest releases. Here's we've listed some additional reasons for updating apps, as well as 10 key features it can bring you.

Why update the App?

To benefit from the best new features of the White Label App, it is important that Zonal have the ability to automatically update your App to the most up-to-date version. For the App to be automatically updated certain requirements must be met.

Some of the these requirements may have already been completed during the build of the App, others need to be renewed or reviewed periodically due to Apple or Google policy changes. These include:

  • Apple Admin Access: Zonal require admin access to the developer account to build and publish the App.

  • Apple Agreement: Apple periodically update their terms and conditions and these need to be accepted in the Apple Developer Account.

  • Google Admin: Zonal require admin access to the developer account to build and publish the App.

  • Google API Key: This is a required to have the App deployed successfully to the Google Play Store.

  • Licensed fonts: Only licenced Google fonts may be used in the App design. Any unlicensed fonts may result in the App being removed from the app stores.

  • Privacy Policy: The privacy policy is displayed in the App stores and must be a URL.

Without having all of these up to date and correct, you may be at risk of your app being taken down.

What new features could we miss out on if we don’t keep our App up to date?

1. Menu layout changes

Now you can choose from 3 menu layouts to best display your available menus to the guest.

Banner - Provide the same visual priority and prominence to all menus.

Hero - Promote the first menu (a daily special menu or core offering).

Grid - Increase the number of visible menus without scrolling.

2. iZone Gift Card redemption (April 2023)

iZone gift card balances can now be redeemed for Order & Pay, Click & Collect and Delivery to Location purchases. Reducing the need for staff to redeem through the POS and speeding up the payment process for the guest.

3. In line Basket Tipping (November 2023)

Given the current challenges hospitality faces, tipping is more important than ever to help support the hard-working individuals in the industry. Along with the changes in legislation set to land in 2024, there us a surge in platforms dedicated to capturing and distributing tips. With this feature, tips can be added directly from the checkout screen with pre-set percentages of 5%, 10%, 15% or 20% or enter a custom tip value. We believe that having this feature, it not only makes it clearer and more visible, but it also brings more tips!

4. Discretionary and Mandatory Service Charges

Service charge can now automatically apply to any orders made and customers can have the option to remove. A reason for the service charge can also be added.

5. Unified ordering (March 2024)

Want a seamless experience between our Web Ordering product and our White Label App? Unified Ordering will allow for a single URL/QR code to be used and will open either White Label App or Web Ordering, depending on what the guest has installed on their device

Deep linking also allows a QR code scan to take a guest to the site, order mode or table number.

6. Guest Checkout

Quick lunch? Speed up the ordering process for your guests. Guest checkout allows customers to place orders without the need to sign up or sign into an account, and still receive an emailed receipt.

7. Apple Pay, Google Pay, PayPal

Apple or Android? Guests can pay their way with Apple Pay, Google Pay and PayPal all supported.

8. Enhanced Upsell Groups

Further increase average spend per transaction through the use of Enhanced Upsell Groups, without slowing down the speed of service on the POS.

This allows users the opportunity to upsell items and recommend products when guests are using an app or web ordering. It can drive awareness of promotional activity as well as allowing businesses to build their ordering workflows in the way they want, giving it the personal touch.

9. Delivery to Location (April 2024)

Hotel, Holiday Park or Theatre? Delivery to location is a new ordering mode which makes it easy for customers to order to their location, whether is be their room, seat or lodge!

10. Allergen handling

White Label App now has a pop-up prompt asking guest if there are any allergens in their party. Click ‘yes’ and they are directed to speak to a member of staff to follow your company allergen procedures.

For help with implementing any of the above or for further information please reach out to the Customer Success Team and we will be happy to help.